Returns & Exchanges

At Online Carpets, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all standard flooring products. If your selection isn't the perfect fit for your home, our streamlined process makes returning or exchanging your items simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and reason for return to receive your Return Authorization.

• 2.
  Package Your Flooring

  Ensure the carpet or flooring is securely wrapped in its original protective packaging to prevent damage during transit back to our warehouse.

• 3.
  Arrange Collection

  Schedule a convenient pickup time with our specialized heavy-goods courier, or drop off smaller rug items at a designated local collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your full refund or exchange credit to your original payment method within 5-7 business days.